Detailed Course Outline
Module 1: Introduction to Troubleshooting Cisco Collaboration Systems Solutions
- Cisco Collaboration deployments
- Troubleshooting methodology
- Collaboration troubleshooting and monitoring tools
Module 2: Call Setup Issues
- Call Setup Issues and Causes
- Troubleshooting on-net single-site calling issues
- Troubleshooting on-net multi-site calling issues
- Troubleshooting off-net calling issues
Module 3: Introduction to Troubleshooting Cisco Collaboration Systems Solutions
- Cisco collaboration deployments
- Troubleshooting methodology and monitoring tools
Module 4: Cisco Unified Communications (UC) Manager Troubleshooting
- Common gateway and endpoint registration issues
- UC Manager availability issues
- Database replication issues
- LDAP integration issues
Module 5: TelePresence Video Communication Server (VCS) Troubleshooting
- Endpoint registration issues
- VCS control and Expressway availability issues
- Database replication issues
- LDAP integration issues
Module 6: Troubleshooting Intercluster Lookup Service (ILS) and Global Dial Plan Replication (GDPR) Issues
Module 7: Troubleshooting Cisco UC Manager Mobility Issues
- Device mobility issues
- Extension mobility issues
- Cisco Unified Mobility issues
Module 8: Troubleshooting Cisco TelePresence Management Suite (TMS) Issues
Module 9: Troubleshooting Voice Quality and Media Resources Issues
- Media Termination Point (MTP) issues
- Transcoder issues
- Troubleshooting Audio and Video Issues:
- Conferencing issues
- Quality issues
Labs
- Troubleshooting on-net single-site calling issues
- UC manager
- VCS
- UC mobile and remote access
- Troubleshooting on-net multi-site calling issues
- Intercluster calls in Cisco UC manager
- Multi-site calls in Cisco unified border element
- Troubleshooting off-net calling issues
- Media Gateway Control Protocol (MGCP)
- H.323
- SIP
- ISDN Protocols
- Troubleshooting Gateway and Endpoint Registration Issues
- Cisco IP Phone Registration
- Media Gateway Control Protocol (MGCP) Gateway Registration
- Troubleshooting LDAP Integration Issues
- Synchronization Issues at HQ Site
- Authentication Issues
- Troubleshooting Endpoint Registration Issues: Cisco Jabber Video for TelePresence Registration
- Troubleshooting LDAP Integration Issues
- Device Authentication Issues
- Account Authentication Issues
- Troubleshooting ILS and GPDR
- Troubleshooting Device Mobility Issues
- Troubleshooting Extension Mobility Issues
- Troubleshooting Cisco Unified Mobility Issues
- Connect
- Mobile Voice Access
- Troubleshooting Cisco TMS Issues
- Troubleshoot Transcoder Issues
- Troubleshooting Issues with Audio and Video Conferences