Detailed Course Outline
Module 1: Cisco Unity Connection
- Design and deployment
- Integrating with Cisco Unified Communications (UC) Manager
- Configuring users, templates, and class of service
- Cisco Unity Connection system configuration
- Dial Plan and Call Management implementation
- Unified Messaging configuration
- Troubleshoot Cisco Unity Connection
- Deploy voice mail redundancy in branch offices
Module 2: Cisco Unified IM and Presence Implementation
- Design and deployment
- Components and communication flows
- System integration
- Cisco Jabber integration
- Cisco Jabber mobile configuration and integrating directory servers
- Verification and troubleshooting tools
Labs
- Integrating Cisco Unity Connection with Cisco Unified Communications Manager
- Integrate Cisco Unity Connection with Cisco PLM
- Configure Cisco Unified Communications Manager for an SCCP Integration
- Configure Cisco Unified Communications Manager for a SIP Integration
- Discover Call Routing in Cisco Unity Connection
- Configure Call Forward Based on Call Classification
- Back Up Cisco Unity Connection
- Configuring Cisco Unity Connection Users
- Modularize and Automate User Creation
- Access User Pages and Web Inbox
- Manage User Greetings
- Message Notification
- Mailbox Quotas and Message Aging
- Distribution Lists
- Configure Video Greeting
- Configuring Cisco Unity Connection System Settings
- Set Up the System
- Integrate Cisco Unity Connection with the LDAP Server
- Import Users from the Cisco Unified Communications Manager
- Test Voice Messaging Behavior
- Implementing Cisco Unity Connection Call Management
- Create a Dial Plan and Set Up Site-Specific Directory Handler
- Create an Interview Call Handler
- Configure a New Auto-Attendant
- Configuring Cisco Unified Messaging
- Enable Integrated Messaging
- Configure Unified Messaging
- Secure Messaging
- Troubleshooting Cisco Unity Connection
- Trace MWI Issues
- Monitor a SIP Call Flow
- Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager
- Set Up Cisco Unified Communications Manager for Presence Integration
- Set Up Cisco Unified Communications IM and Presence
- Configure Service Discovery
- Install Cisco Jabber
- Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber
- Configure Cisco Jabber in Phone-Only Mode
- Set Up Cisco Jabber in Full UC Mode
- Use Jabber Config File Generator to Enable Features
- Enable Voice Messaging in Cisco Jabber
- Use RTMT to View Performance Counters
- Configure LDAP and UDS Directory Access
- Configure Cisco Jabber Mobile and Integrate Directory Servers
- Photo Retrieval in Cisco Jabber
- Configure BYOD and Configure Cisco Jabber Mobile
- Configure Additional Features
- Integrate Microsoft Exchange Calendaring to Show Presence Status
- Troubleshoot Cisco Unified Communications IM and Presence
- Trace Cisco Jabber Login and Logout Messages
- Trace Instant Messaging
- Trace a SIP Status Update Message