Detailed Course Outline
Module 1: Introduction to Troubleshooting Cisco Collaboration Systems Solutions
- Cisco Collaboration deployments
- Troubleshooting methodology
- Collaboration troubleshooting and monitoring tools
Module 2: Call Setup Issues
- Call Setup Issues and Causes
- Troubleshooting on-net single-site calling issues
- Troubleshooting on-net multi-site calling issues
- Troubleshooting off-net calling issues
Labs
- Troubleshooting on-net single-site calling issues
- UC manager
- VCS
- UC mobile and remote access
- Troubleshooting on-net multi-site calling issues
- Intercluster calls in Cisco UC manager
- Multi-site calls in Cisco unified border element
- Troubleshooting off-net calling issues
- Media Gateway Control Protocol (MGCP)
- H.323
- SIP
- ISDN Protocols