Course Overview
This two-day course builds your skills in resolving common issues that occur in a VMware Horizon® environment. You engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by virtual desktop administrators and operators.
Product Alignment
- VMware Horizon 8 v2006
Who should attend
Experienced system operators, administrators, and integrators responsible for managing and maintaining VMware Horizon solutions.
Certifications
This course is part of the following Certifications:
Prerequisites
VMware Horizon 8: Skills for Virtual Desktop Management (HSVDM8)
This course also requires knowledge of the following:
- Using VMware vSphere® Web Client to view the state of virtual machines, datastores, and networks
- Opening a virtual machine console on VMware vCenter Server® and accessing the guest operating system
- Configuring Active Directory services, including DNS, DHCP, and time synchronization
- Restricting user activities by implementing Group Policy objects
- Configuring Windows systems to enable Remote Desktop Connections
- Building an ODBC connection to an SQL Server database
Course Objectives
By the end of the course, you should be able to meet the following objectives:
- Implement a structured approach to troubleshooting
- Resolve common issues that occur in a VMware Horizon environment
- Troubleshoot issues with linked and instant clones
- Configure the Windows client
- Identify the correct log level for gathering logs
- Optimize protocols for best end-user experience
Course Content
Course Introduction
- Introductions and course logistics
- Course objectives
Overview of Virtual Desktop Troubleshooting
- Structured approach to troubleshooting configuration and operational problems
- Applying troubleshooting methods
- Documenting the steps to resolving the problem
Command-Line Tools and Backup Options
- Using command-line tools
- Backing-up and restoring VMware Horizon databases
Troubleshooting Horizon Linked Clone Desktops
- Describe the components that make up a VMware Horizon desktop
- Explain how the View Agent Direct-Connection plug-In is useful for diagnosing problems
- Highlight the best practice for optimizing a VMware Horizon desktop
- Troubleshoot common problems with VMware Horizon desktops
Troubleshooting Instant Clones
- Discuss how instant clones are created
- Discuss what gets logged when an instant clone is created
- Discuss the keywords to look for in the logs when troubleshooting instant clones
- Discuss how to troubleshoot problems with instant clones
Windows Client
- Correctly configure the Windows Client
- Identify the correct log level for gathering logs
- Enable the required SSL configuration level for the environment
Ports and Protocols
- Discuss the key ports on a Horizon Environment
- Discuss protocols used in the Horizon Environment
- Understand the benefit of optimizing Blast
- Become familiar with the optimization features for Blast
- Implement GPO changes for Blast
- Become familiar with the causes for Black Screens
- Discuss how to troubleshoot Black Screen problems
- Identify problems encountered when applying GPOs
- Discuss how to troubleshoot GPO-related problems