Who should attend
- Network administrators and engineers
- CCNP Collaboration candidates who have previously taken the CCNP Voice TVOICE course
- CCNP Voice certified professionals wanting to upgrade their skills and knowledge based on new material in the latest Collaboration courses
- Systems engineers
Prerequisites
- Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, switching and routing
- Ability to configure and operate Cisco routers and switches
- Ability to configure and operate Cisco Unified Communications Manager in a single-site environment
Course Objectives
- Issues in Cisco collaboration deployments
- Unified Communications Manager
- Cisco VCS
- Intercluster lookup service (ILS) and GPDR issues
- Unified Communications mobility features
- Issues that relate to Cisco TelePresence Management Suite
- Media resource and voice quality issues
Course Content
CTCOLLAB Bridge Part 2: Troubleshooting Cisco IP Telephony & Video is a three-day course that teaches you how to troubleshoot Cisco Unified Communications Manager, Cisco TelePresence Video Communication Server Control (VCS-C), and Cisco Expressway series in a multi-site voice and video network. The course covers troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.
CTCOLLAB Bridge Part 2: Troubleshooting Cisco IP Telephony & Video does not cover troubleshooting call setup issues. These issues are covered in CTCOLLAB Bridge, Part 1 (CTCOLLAB1-BR).